Logicalis US IT Service Desk Technician in Bloomfield hills, Michigan

divSummary /divdiv /divdivProvides support via phone, e-mail and chat for various PC hardware and software applications./divdiv /divdiv /divdivEssential Duties and Responsibilities/divdiv /divdiv• Provides support via phone, e-mail and chat to employees of corporate clients./divdiv /divdiv• Assists users in troubleshooting Outlook. /divdiv /divdiv• Provides support for Microsoft Operating Systems (Windows7, Windows 10)./divdiv /divdiv• Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). /divdiv /divdiv• Provides support for mobile devices including configuration and email sync./divdiv /divdiv• Handles 50-60 issues per day efficiently and appropriately. /divdiv /divdiv• Maintains regular and punctual attendance./divdiv /divdiv• Utilizes Active Directory database to reset network passwords. /divdiv /divdiv• Assists users in adding and changing network printers. /divdiv /divdiv• Provides technical support for VPN connectivity issues. /divdiv /divdiv• Controls user’s computers utilizing remote access tools. /divdiv /divdiv• Troubleshoots remote access connectivity problems./divdiv /divdiv• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values./divdiv /divdiv• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors./divdiv /divdiv• Supports and conducts self in a manner consistent with client service expectations./divdiv /divdiv /divdivSupervisory Responsibilities /divdiv /divdivThis job has no supervisory responsibilities./divdiv /divdiv /divdivQualifications /divdiv /divdivTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./divdiv /divdiv /divdivEducation/Experience/Technical Requirements/Certifications /divdiv /divdiv Education/divdiv /divdiv• Trade School Certificate or Associate Degree in related field./divdiv /divdiv Experience / Technical Requirements: /divdiv /divdiv• 1 year experience in call center or service desk environment. /divdiv /divdiv•Knowledge of various PC hardware and software applications including: /divdiv /divdivo Operating S