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Common Ground IT Generalist in Bloomfield Hills, Michigan

divspan style="font-family: arial; font-size: small;"span style="color: #ff0000;"This position will be scheduled to work 12 p.m. (noon) to 8:00 p.m., Thursday through Monday, plus rotating on-call./span/span/divSUMMARY:The Information Technology Generalist is an at-will position that reports to the Director of Information Technology. This position will serve as the first point of contact for assisting staff, interns and volunteers in troubleshooting and solving issues they are experiencing regarding the organizationrsquo;s network and telecommunications infrastructure, both local and remote. In addition to the direct support of staff, interns and volunteers, the position participates in a wide variety of duties in support of the IT departmentrsquo;s function, including the maintenance of infrastructure, the planning and rollout of upgrades, and general IT-related administrative tasks.ESSENTIAL JOB FUNCTIONS:ulliServe as the primary daytime contact to provide support and troubleshooting for users experiencing issues with hardware, software, printing, network resources, hosted services and telecommunications systems and devices/liliProvide basic, one-on-one user training on the use of IT equipment, software, hosted systems and communications devices provided by the organization/liliShare after-hours ldquo;on-callrdquo; support duties according to a rotating schedule/liliShare departmental responsibility for configuring, installing and updating hardware and software, as well managing user access to systems and information/liliComply with attendance and punctuality policies, as well as all other Common Ground policies and procedures/li/ulRELATED JOB FUNCTIONS:ulliShare departmental responsibility for maintaining IT presence and visibility at all of the organizationrsquo;s facilities through regular site visits (independent of support requests)/liliShare departmental responsibility for maintaining inventory records, system and configuration documentation, and monitoring of systems/liliPerform other job-related duties as assigned/li/ulSUPERVISION: None

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