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MRM//McCann Program Manager, MRM in Birmingham, Michigan

MRM is a leading Customer Experience Agency committed to creating meaningful relationships between brands and people. This philosophy guides our approach to creating and enhancing moments that matter throughout a brand relationship. Through data-infused consumer, brand and category insights and engaging creative enabled by technology, we build seamless, connected experiences that result in profitable relationships.MRM is part of the Interpublic Group (NYSE: IPG) and a lead agency in the McCann Worldgroup network, with 40+ offices across North America, Latin America, Europe, the Middle East and Asia-Pacific. For more information, please visita href="http://www.mrm.com/"www.mrm.com/a.uPosition Summary:/uMRM//McCann is seeking a Program Manager. This role requires the ability to work independently, manage client and partner relationships, as well train, support, mentor and drive pipeline for primarily the Email/OLA lanes of business.Our ideal candidate will have strong knowledge of the AQR (asset quality review) Process, JIRA best practices, exposure to Content Management Systems, off-platform development, some exposure to minor code updates, and experience with Adobe Experience Manager (AEM) a plus.S/he should have excellent communication skills in order to keep all parties (internal and external) updated on project progress, issues, etc. This person will have a sense of urgency, attention to detail, and the ability to work under very tight/aggressive deadlines while managing multiple projects.uResponsibilities:/uulliManage projects with cross-functional teams including: Creative, Account, Technology/DEV, QA analysts, Developers, Content Authors, and vendorartners./liliResponsible for project managing multiple medium size, medium-complexity, deploymentsrograms simultaneously in a deadline-driven environment./liliManage effective meetings with clients, senior personnel and team members, providing accurate information, concise deliverables and clear expectations./liliDevelop/manage project scope documents, related schedulesroject plans, project resource requirements/liliCollaborate effectively with cross-functional team members, agency partners and vendors./liliCoach and mentor other team members, specifically Associate Project Managers and Project Coordinators./liliLeverage strong verbal and written communication skills to further develop the relationship between the client, agency, and team./li/uluAssignment Specific Responsibilities:/uulliAbility to collaborate with agency partners/external partners to manage day-to-day projects/liliManagement of asset, copy, and work order delivery/liliTimeline generation/tracking/liliJIRA ticket generation/liliManagement of deadlines, scope, and requirements with internal teams (DEV, QA, Account teams)/liliStatus reporting/tracking (via Google smartsheets)/liliLaunch support OLA and email projects (with future cross training on Site work)/li/uluQualifications:/uulliSolid ability to shift approach between the big picture and critical details; then possess strong judgement to know when to focus on each./liliStrong interpersonal skills demonstrated with clients, agency teams and individuals./liliProblem/solution thinker with a strong ability to collaborate, persuade and negotiate toward solutions./liliDisplays resiliency while working under pressure, in a dynamic environment, with shifting deadlines and