Whirlpool Senior IT Systems Analyst - Cloud Infrastructure in Benton Harbor, Michigan

Senior IT Systems Analyst - Cloud Infrastructure

Date: Nov 23, 2018

Location: Benton Harbor, MI, US, 49022-2692

Company: Whirlpool Corporation

Requisition ID: 24302

Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.

Function Overview

We are currently seeking a Sr. IT Systems Analyst – Cloud Infrastructure at our Corporate Headquarters location in Benton Harbor, MI. The selected candidate will have overall accountability for global support of Cloud technologies, ensuring that the services delivered to meet our business needs. In this role, you will be the subject matter expert for the global Cloud platforms. You will liaise with the global 3rd-party partners, shaping an operational support model through process and policy development, and be responsible for managing Service Level Agreements (SLA’s) and future strategies. You will lead a team of Global Outsourcing Partners, Manage Service Levels, Action Plans, Policies, Outages, Daily Maintenance Routines, Automation and Customer Satisfaction.

Job Responsibilities

  • Partner to develop business vision and strategy with the service provider

  • Ensure that the strategic outsource partners deliver on the contractual Service Level Agreements (SLA’s)

  • Integrate global processes, systems strategy and roadmap

  • Work to align process improvements and development with system strategy along with the business and GIS constituents

  • Communicate to leadership clear and consistent messages, plans and directions

  • Ensure our environment is configured as expected by Whirlpool and other Policies, such as SOX and Payment Card Industry (PCI) Compliance

  • Manage SLAs for outages, upgrades and maintenance for all assigned systems

  • Provide upgrade and improvement paths for all assigned technologies

  • Performance, tuning and automation

  • Create shell scripts

  • Create/Maintain Service Catalog

  • Provide documentation for audit requests

  • Facilitate prioritization for various technologies ensuring the right programs & enhancements are being completed and that the systems and processes for infrastructure are stable and reliable

  • Ensure support of deployed Cloud platforms are effectively & efficiently meeting service level objectives

  • Work with Enterprise Infrastructure in the discovery of new process and system trends that will help solve key business problems and ensure business strategy is following our standards, adopting the right technology at the right time

Minimum Requirements

  • Bachelor's degree with 4+ years of work experience in an Information Technology role (or an Associate’s Degree with 5+ years of work experience in an Information Technology role)

  • 2+ years work experience with cloud management and/or cloud architecture

  • 2+ years work experience with 3rd party vendor management

  • 3+ years analytical work experience solving practical issues and engaging cross-functional teams of multiple process partners to a consensus

  • 2+ years work experience with Shell / Python scripting

Preferred Requirements

  • Working knowledge of multiple platforms such as storage, security, network and disaster recovery

  • Cloud technologies to include Azure, AWS, GCP, etc.

  • Citrix management (Netscalers / EdgeSight / StoreFront / AppSense / Citrix Provisioning Services / Vmware and Versioning / Citrix Xenapp / Windows OS / Windows OS application Installs / App-V)

  • 2+ years work experience in Project Management, possess proficiency to handle multiple global projects

  • IT Industry certifications desired (Cloud, Six Sigma, Lean, ITIL, Project Management and scripting (Lambda, Python or Shell)

  • Excellent written, verbal and interpersonal communication skills

  • Ability to meet stringent deadlines; handle multiple tasks


About Us

Whirlpool Corporation (NYSE: WHR) is the world’s leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers in 2017. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world.

At Whirlpool Corporation, we believe that all people matter. Celebrating diversity and including thousands of perspectives empower us to create products that blend into every concept of home. Whirlpool Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Additional information about the company can be found on Twitter at @WhirlpoolCorp.

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