Whirlpool Senior Analyst, Field Service, Consumer Customer Care in Benton Harbor, Michigan
Senior Analyst, Field Service, Consumer Customer Care
Date: May 10, 2018
Location: Benton Harbor, MI, US, 49022
Company: Whirlpool Corporation
Requisition ID: 19021
Job Function: Project Management (40000032)
This role will enable the Consumer and Appliance Care Field Service Organization with data and analytics. This role will work closely with business operations to make strategic decisions. You will research and analyze financial information to help the company make well-informed decisions, write reports and monitor financial movements.
You will be able to demonstrate your ability to work in a fast paced goal oriented environment. You will have an opportunity to learn new skills and will gain a comprehensive understanding of Whirlpool’s Field Service Organization.
Support Warranty Service & Analytics as subject matter expert enabling deployment of the Consumer Care Strategy
Provide field service analytics support and techniques including goal setting and metrics creation/communication
Communicate across multi-functional teams establishing customer/supplier connections
Consolidate and analyze financial data
Provide creative alternatives and recommendations to reduce costs and improve financial performance
Assemble and summarize data to structure sophisticated reports on financial status and risks
Leads small to medium sized projects where needed, or work in coordination with project manager and with cross-functional teams
Manage project tasks, scope and risks
Strong Continuous Improvement skill set
Proven value-add analytical skill set
Independent thinker with a strong focus on processes & attention to detail
Excellent interpersonal, organizational and presentation (written/verbal communication) skills
Six Sigma Black Belt (JMP skills preferred)
SAP Skill Set
Ability to work effectively & supportively within a team environment with minimal supervision.
Demonstrated commitment to integrity and respect
Demonstrates professionalism when representing the company
eCRM and Service Bench systems
Organizational skills with the capability of working towards tight deadlines
Whirlpool Corporation (NYSE: WHR) is the world's leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers in 2017. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world. Additional information about the company can be found on Twitter at @WhirlpoolCorp.
Nearest Major Market: Niles
Nearest Secondary Market: South Bend
Job Segment: Maintenance, ERP, Social Media, SAP, Manufacturing, Customer Service, Marketing, Technology