Whirlpool Senior Analyst, Field Service, Consumer Customer Care in Benton Harbor, Michigan

Senior Analyst, Field Service, Consumer Customer Care

Date: May 10, 2018

Location: Benton Harbor, MI, US, 49022

Company: Whirlpool Corporation

Requisition ID: 19021

Job Function: Project Management (40000032)

Job Description

This role will enable the Consumer and Appliance Care Field Service Organization with data and analytics. This role will work closely with business operations to make strategic decisions. You will research and analyze financial information to help the company make well-informed decisions, write reports and monitor financial movements.

You will be able to demonstrate your ability to work in a fast paced goal oriented environment. You will have an opportunity to learn new skills and will gain a comprehensive understanding of Whirlpool’s Field Service Organization.

  • Support Warranty Service & Analytics as subject matter expert enabling deployment of the Consumer Care Strategy

  • Provide field service analytics support and techniques including goal setting and metrics creation/communication

  • Communicate across multi-functional teams establishing customer/supplier connections

  • Consolidate and analyze financial data

  • Provide creative alternatives and recommendations to reduce costs and improve financial performance

  • Assemble and summarize data to structure sophisticated reports on financial status and risks

  • Leads small to medium sized projects where needed, or work in coordination with project manager and with cross-functional teams

  • Manage project tasks, scope and risks

Minimum Requirements

  • Bachelor Degree

  • Strong Continuous Improvement skill set

  • Proven value-add analytical skill set

  • Financial Accounting

  • Independent thinker with a strong focus on processes & attention to detail

  • Excellent interpersonal, organizational and presentation (written/verbal communication) skills

Preferred Requirements

  • Six Sigma Black Belt (JMP skills preferred)

  • SAP Skill Set

  • Ability to work effectively & supportively within a team environment with minimal supervision.

  • Demonstrated commitment to integrity and respect

  • Demonstrates professionalism when representing the company

  • eCRM and Service Bench systems

  • Organizational skills with the capability of working towards tight deadlines


Whirlpool Corporation (NYSE: WHR) is the world's leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers in 2017. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world. Additional information about the company can be found on Twitter at @WhirlpoolCorp.

Nearest Major Market: Niles

Nearest Secondary Market: South Bend

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