Michigan IT Jobs

Mobile michigan-jobbank Logo

Job Information

Kellogg Senior Manager – Service Excellence and Governance in BATTLE CREEK, Michigan

Join our dynamic, progressive team of IT professionals in an environment where you can learn, grow, and create innovative technology solutions to help our business flourish. Become a part of our rich heritage that has grown from a small family business to a global organization with a presence in over 180 countries.

At the heart of the Kellogg Company is technology — a key enabler of how we market, sell and manufacture our well-known and beloved brands to consumers around the globe.

We have an opening for you to grow with us as a Senior Manager – Service Excellence and Governance in Battle Creek, MI | Oakbrook, IL | Manchester, UK | Queretaro, MX


The Senior Manager of Service Excellence and Governance will be responsible for ensuring the effective delivery of IT services for Company by both internal and external resources. S/he will be responsible for leading a cross-functional team that provides governance across multiple teams that support global platforms and applications, driving quality, efficiency, cost effectiveness and discipline, for results that are aligned with business objectives.

Leadership & BusinessPartnership : Works closely with Delivery and Sustainment Leads to ensure delivery of IT services that effectively address Kellogg Global IT and business needs. Partners with the Procurement organization to drive the IT sourcing strategy and related activities to meet business objectives.

Execution and Delivery: Provide guidance to project and support teams to help determine the best sourcing model for any given project or platform. Drive institutionalization of guidelines, policies and processes relating to sourcing governance. Establish efficient frameworks (such as Agile, Lean/ Six Sigma) of scalable processes to drive Service Excellence and Continuous Improvement for an IT support organization serving multiple business units worldwide. Design and establish appropriate metrics for reporting on key performance and quality indicators related to IT services provided by internal and external resources.

Lead and Mentor: As a Senior Manager, lead a team that ensures delivery of IT services that are aligned to the Company’s digital transformation strategy in the most efficient and cost effective manner. Mentor less-experienced individuals.


Required Skills:

  • HighSchool Diploma or GED and extensive related experience

  • 7+years of IT or related experience

  • Provenexperience leading implementation and/or support of technology solutions

  • Experiencedeveloping, implementing and ensuring adherence to policies, proceduresand standards to ensure IT delivers value to the enterprise

  • Vendormanagement experience, inclusive of negotiation related to cost, scope,and timing utilizing staff augmentation or fix bid models

  • Familiaritywith all aspects of the Software Development Life Cycle (SDLC), usingmultiple tools and methodologies, including Waterfall, Agile and Leanprinciples

  • Excellent written, verbal, and presentation communicationsskills with proven advanced experience communicating effectively to largegroups and executive leadership

  • Experiencemanaging teams and building relationships with people at a variety oflevels

  • Experiencemanaging and prioritizing needs across IT programs and projects

  • Financialacumen and management skills specific to project budgets and people cost

  • Experience working with global teams

Bonus Points:

  • Bachelors or Master’s Degree inComputer Science, Information Systems, or related field

  • Experience in CPG (ConsumerPackaged Goods) industry

  • Experience leading a ServiceExcellence and/or Vendor Management/Governance organization

  • PMP, Agile (CSM, ACP, SAFe) orsimilar Certification

  • Lean/Six Sigma Certification


It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. To learn more about what’s next, click on one of the links below:

  • New Hire Benefits Guide at http://www.kelloggbenefitsguide.com/

  • Kellogg Stories and News at http://newsroom.kelloggcompany.com/

  • Kellogg K-Values at http://www.kelloggcareers.com/global/company-and-values.html THE FINER PRINT The ability to work a full shift, come to work on time, workovertime as needed and the ability to work according to the necessary scheduleto meet job requirements with or without reasonable accommodation is anessential function of this position.We are an equal opportunity employer and all qualifiedapplicants will receive consideration for employment without regard to race,color, ethnicity, disability, religion, national origin, gender, genderidentity, gender expression, marital status, sexual orientation, age, protectedveteran status, or any other characteristic protected by law. GROW With Us. Kellogg Recruitment

Title: Senior Manager – Service Excellence and Governance

Location: USA-MI-Battle Creek - Corporate Headquarters

Other Locations: USA-IL-Oak Brook

Requisition ID: INF001594

Job Function: Information Technology

Job Type: Professional

Closing Date: Dec 10, 2020, 11:59:00 PM

Relocation Assistance: