Vencore Technology Consultant in Auburn Hills, Michigan
Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways—not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.
Perspecta’s talented and robust workforce—14,000 strong—stands ready to welcome you to the team. Let’s make an impact together.
For more information please visit www.perspecta.com.
Perspecta has an immediate need in our US Public Sector group for a Technology Consultant in Auburn Hills, MI .
Require a highly motivated individual for the role of ITSM / ITOM Tools Engineer, who will be responsible for managing the end-to-end technical deployment of the Remedy solution in close collaboration with the ITSM process team, delivery organizations, account team and customer. Responsible for working with the tools project manager and architects to ensure that tools are deployed and configured to meet our client’s functional requirements.
Administer and support various ITSM and ITOM solutions as a member of a multi-discipline team.
Possess an understanding at a detailed level of the architectural dependencies of technologies in use in the BMC Remedy ITSM, MicroFocus ITOM, Netapp OnCommand Insight, IBM Cognos and Nokia VitalQIP environments.
Serve as the escalation point/ on-call support, providing product and solution expertise in the analysis and resolution of Incident Management cases.
Collaborate with project managers, architects and all levels of management to execute on strategic and tactical goals.
Responsible for end-to-end unit and integration testing (develop test plans, test cases).
Responsible for User Acceptance and Customer Acceptance testing in production environments.
Provide technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions.
Responsible for design, development, implementation using the company’s Global Engineering specifications, methodology and practical application of ITIL practices and processes.
A Bachelor of Arts/Science or equivalent degree in computer science or related area of study and 4 years of professional experience; without a degree, at least 8 years of relevant professional experience.
- A minimum of 3 years of experience in using, building, configuring and designing the following ITOM and ITSM products: BMC Remedy Suite BMC Atrium CMDB MicroFocus OpsBridge Netapp OnCommand Insight IBM Cognos Nokia VitalQIP.
ITIL V3 Foundation.
Testing Methodologies, creation and execution of test scripts.
Microsoft Office Tools.
Working knowledge of IIS, SQL Server, Apache Tomcat.
BMC Remedy Certified Administrator Additional Skills and Experiences (preferred but not required).
Perspecta is an EOE / Female / Minority / Individual with Disabilities / Protected Veteran Status
If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you.
Primary Location: United States-Michigan-Auburn Hills
Shift Day Job
EEO Tagline Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories
Req ID: 1682143