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Job Information

DXC Technology Technical Helpdesk Representative in Auburn Hills, Michigan

Job Description:

Essential Job Functions

TCSC personnel must possess the following essential skills:

• Professional work history or training with a focus on IT or automotive systems

• Customer contact experience

• Self-motivated with a proactive approach to meeting and exceeding customer expectations.

• Computer hardware and software experience

• Knowledge of LAN/WAN IT infrastructure

• Ability to diagnose and repair PC hardware/networking components

• Substantial problem solving abilities

• Ability to work and thrive in a team environment

• Maintain a professional image at all times

• Exceptional communications and organizational skills

• Dedication to excellent attendance

Basic Qualifications

  • High school diploma or G.E.D.

  • One or more years of technical training in computer support preferred

  • Two or more years of technical or customer support experience

  • Experience working with company products and operating systems

  • Experience with solving computer related problems

  • Experience working with company escalation policy

Other Qualifications

  • Interpersonal skills to interact with customers and team members

  • Good communication skills

  • Organization skills to balance and prioritize work

  • Analytical and problem solving skills

  • Ability to work in a team environment

Work Environment

  • Office environment

  • May require shift work

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities