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Comerica Management Co Inc. ServiceNow Reporting Product Analyst in Auburn Hills, Michigan

ServiceNow Reporting Product AnalystbrThis role will be responsible for reporting, metrics, and dashboards within the ServiceNow platform. Excelling in this role requires the ability to propose and develop data monitoring points (i.e., key process indicators - KPIs) based on process reviews, presenting the data in easily understood formats based on reporting best practices, attention to detail in visualizing data, understanding the data model to ensure metric accuracy, and developing new and innovative ways to manage and promote the service. The role will also be responsible for management of the overall service including controlling the repository of reports, metrics, and dashboards, training colleagues to promote self-service, and development of standards. Experience with using JavaScript to enhance reporting capabilities is preferred. Any ServiceNow experience is a plus.Position Responsibilities:brDelivery ExcellenceulliUnderstands and supports the strategic management of the overall Product program, ensuring that release schedules are met and risks managed./liliParticipates in a collaborative, dynamic Product planning efforts that align with Comerica and Technology strategies and provides the best value and outcome for the investment./liliWith the delivery team, assists in developing structured development plans that drive Product releases from inception through delivery./liliWorking with the technical team and the business Product Owner, the Product Analyst IV supports driving a Release and Iteration Plan based on the Backlog./liliConsistently exercise independent judgment and discretion in matters of budget, scope and schedules with management oversight./li/ulStrategic ThinkingulliWorks with stakeholders to understand product offerings./liliMonitors current market, and competitive trends to identify opportunities for growth./liliSupports new product ideation activities and processes./liliMaintains awareness of Technology strategies and direction to assure the alignment of the product's technologies./liliWorks with delivery teams on new product offerings and oversee flow of set up processes./liliDrives appropriate level of development and operational support throughout a product's phases in the maturity life cycle: introduction, growth, maturity, decline./li/ulCollaborationulliWorks in collaboration with multi-disciplinary teams including security, risk/compliance, architecture, operations and others./liliWorks together with all team members, including business partners, focusing on promoting effective communication with related teams and producing quality work, in line with the overall Product vision./liliActively participates in the Product Development community, sharing and re-applying skills and knowledge and bringing in best practice./li/ulbrdivPosition Qualifications/divulliBachelor's Degree or High School Diploma or GED and 8 years of Technology experience/lili4 years of Technology experience/lili3 years of reporting and metric experience/lili2 years managing a service with controls, education, and standards/liliThis position is not eligible for sponsorship. Must have indefinite employment authorization/li/ulAuburn Hills Operations Center/br8am to 5pmBR/Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.

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