FCA US, LLC Service Technology Product Development Manager in Auburn Hills, Michigan

Fiat Chrysler Automobiles, Mopar Service, Parts Customer Care Organization is currently seeking a highly skilled, solutions-oriented Project Manager to join the team, in Auburn Hills, Michigan.The Project Manager’s responsibilities include, but are not limited to:•Work with various business activities and team members to capture and document the business requirements for new applications, new features, or enhancements to existing applications•Work with FCA activities, suppliers, and other team members to manage the software development and deployment activities to ensure successful and timely project completion•Develop validation and user acceptance test plans to insure application quality and compliance with business requirements•Annual budget responsibility; evaluate project invoices for accuracy and approval and ensure budget forecast remains balanced and on-track•Manage all activities associated with conducting a pilot and production roll out of service technology programs to the dealer network•Work with other activities to manage key performance indicators and activities for the Service Technology applications including tracking enrollments, program/feature utilization metrics and dealer support metrics•Coordinate with other program activities to define production training content and other deployment requirements to insure program success•Participate in the development of marketing/communication, enrollment and pricing strategies for all Service Technology programs other related support activities.•Work cross-functionally with organizations within Mopar to identify integration opportunities geared toward enhancing the FCA customer experience•Benchmark and evaluate the competitive landscape for continuous improvement opportunities•Communicate program status and participate in field awareness training and coordinate dealer forums/conferences•Engage with business center personnel to handle dealer inquires and escalations•Manage dashboard reporting for all service technology programs•Monitor dealer health/usage and identify proactive outbound dealer support opportunitiesBasic Qualifications:•Bachelor’s degree Computer Science, Engineering or Information Technologies•Minimum of 5 years of project management experience•Strong project management skills•Strong business acumen, analytical and communication skills required•Experience with software development and the software development lifecycle•Experience in managing and developing software application validation plans•Self-motivated individual with a willingness to work with others•Proficient in Microsoft Office — Excel, Access, PowerPoint, etc.•Ability to multi-task and prioritize in a fast pace work environmentPreferred Qualifications:•Project management related to the development and deployment for software applications to automotive dealerships•Familiarity with dealership operations including technician and service advisor work flow activities•Vehicle CAN bus diagnostics experienceFCA is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market based salaries, and annual vacation and holiday time off. We make available a comprehensive health care benefits plan which, depending upon the employee's role, includes medical, dental, vision and prescription drug coverage. We also offer a disability absence plan, group and option