DXC Technology Customer Solutions Representative in Auburn Hills, Michigan
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .
At our center in Pontiac, Mi, you will:
Answer inbound phone calls, and place outbound calls, in order to fulfill requests for service. Utilize a dedicated case creation and tracking tool, phone system and other web-based tools. Utilize problem identification and conflict management skills to resolve customer concerns. Monitor emails for daily changes and directions, as well as communicating with peers and leadership.
Responsible for validating customer eligibility for service. Document case details for the purpose of dispatching the appropriate service.
Monitor the service event through completion to assure satisfactory service is provided.
Learn how to manage customer requests and feedback using customer service skills, trouble shooting, empathy, etc.
Maintain customer satisfaction and retain customer loyalty while following client specific policies and procedures.
Education and Experience Required:
High school education or equivalent.
Up to 6 months of prior general experience, or equivalent college level education required.
Knowledge and Skills:
•Able to demonstrate basic administration or technical skills/knowledge in relevant areas.
•Ability to adhere to schedules, policies and procedures.
•Ability to work flexible shifts on a rotating basis.
•Ability to work a fixed first, second, or third shift rotation, which includes working weekends and holidays as part of the rotation, and depending on account needs.
•Manage time effectively.
•Professional oral, written and telephone communication skills.
•Ability to effectively maintain ongoing relationships with customers, peers, and support partners.
•Ability to work in a team environment.
Superior communication skills both written and verbal.
Experience in customer facing role either remote or face to face.
Computer proficiency in MS Excel, Outlook and Word.
Problem solving skills.
Accuracy in data entry.
Excellent fluency in the English language.
Experience in a phone based role.
Familiarity with computer technology.
Time management skills.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities