Comerica Application Packager Assistant Vice President Auburn Hills in Auburn Hills, Michigan

Position Responsibilities: - The timely resolution of problems to ensure all service level and service dependency agreements are met - The pursuit of root cause for all problem & incidents to eliminate reoccurrence. - Proactive monitoring of applications and all related/integrated technology to prevent problems - Work closely with clients to gather requirements and implement high quality solutions which are scalable, free of defects, and meet business needs. - Designs, codes, tests, debugs and documents application packages. Competent to work at the highest technical level of all phases of application packaging activities. - The ability to navigate the IS organization as needed to resolve problems as quickly as possible. - This position requires the individual to have a clear understanding of all procedures, policies, and guidelines to ensure that changes made to the production environment always have the appropriate approvals, change controls, and have been thoroughly tested. - This individual should ensure we are always in compliance, can effectively advocate the team's position, and protect our clients, applications, and the IS organization from undue risks, system failures, or failing periodic system audits. - Applications within this area require 24 x 7 availability and rotating on-call support coverage and have an internal and external client base in all major markets. - Strong communication skills both verbally and written, including consultative ability to gather data and ask probing questions will be a key role in this position. - Communication will include contacts with business clients as well as third party service providers. Travel Out of town travel is not required of this position. Some local travel between offices will be expected. Relocation Relocation is not available of this position. Bachelor's Degree from an accredited university and 7 years of analytical and application packaging and support experience or a High School Diploma or GED and 11 years of analytical and application packaging and support experience. 5 years of experience providing support for application issues with moderate to high complexity on Windows 7 and 10 Operating Systems in an enterprise environment 3 years of experience completing assignments on multiple projects of varying size, complexity and risk. 2 years of experience with Microsoft System Center Configuration Manager (SCCM) version 2012 or later. 2 years of experience with Microsoft Active Directory. 2 years of experience packaging virtual applications with Microsoft AppV 2 years of experience with automating application installations using VBScript and PowerShell Experience packaging applications with Flexera AdminStudio is preferred Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled