ProQuest Technical Product Specialist in Ann Arbor, Michigan

Technical Product Specialist Location: Ann Arbor, MI Requisition Number: 2824 # of Openings: 1 Featured Careers Category: Description ProQuest – Who we are… The ProQuest Mission: Better research. Better learning, Better insights. ProQuest enables people to change their world. ProQuest supports the efforts of students and researchers across the globe. Providing important research tools and curating treasure troves of content has helped ProQuest to become an industry leader in the Information Services market. Product Support Specialist (Dissertations and Thesis) What will I be doing? The Customer Service representative is responsible for corresponding with students, teachers and administrators regarding their questions and/or concerns with status, process, or results of their submissions to ProQuest’s Dissertation and Thesis product. In this position, you will also… liProvides proactive, seamless customer support in partnership with other internal departments and external vendors when deemed necessary./li liResponds to customer inquiries with high degree of professionalism./li liProvide documentation of responses that can service as a guide for future questions./li /ul Three Reasons you should apply... ol liYou thrive in a high-touch, service-oriented customer service role./li liYou will enjoy challenging but stimulating work that presents a unique challenge every day./li liYou see service level goals as an opportunity to demonstrate your value./li /ol This job may not be a fit if... ol liHaving service level goals is stressful for you./li liYou don’t enjoy constant communication with customers and team members./li liYou prefer consistent direction in a predictable work days./li /ol Qualified Candidates must have… liBachelors’ degree and 1-3 years related experience, or equivalent combination of education and experience./li liExperience in a high-volume customer service organization, preferably serving global customers./li liProven skills with MS Office suite of products./li liWorking knowledge of SalesForce.com or similar tool./li liExcellent interpersonal skills: able to forge strong working relationships with internal and external customers./li liProfessional, enthusiastic presence with ability to effectively work independently and as part of a team./li liStrong multi-tasking and prioritization skills, with a focus on accuracy and on-time delivery./li liStrong verbal and written communication skills/li liStrong focus on learning, with ability to share knowledge and quickly learn and adapt to change./li liStrong analytical skills (system analysis, troubleshooting, etc.)/li liAbility to adjust work schedule to meet month end deadlines./li /ul Superstar Candidates will ALSO have… liMulti-lingual skills are p