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VelocityEHS Support Operations Analyst - SUPPO01454 in Ann Arbor, Michigan

div id="description"divMINIMUM SKILLS/QUALIFICATIONS:Minimal Skills and Qualifications:ulliBachelor's degree in appropriate discipline or equivalent work experience/lili3-5 yearrsquo;s experience in support operations, data analysis, project management, or business analysis/liliExperience working closely with cross department teams/liliStrong reporting and analytical skills with attention to detail and a methodical problem-solving nature/liliResourceful ndash; utilizing both company and other accessible knowledge centers/liliExperience with service desk technologies and their administrative capabilities, including reporting and dashboards, data management, and optimizing workflow./liliStrong multi-tasking, organizational and prioritization skills/liliStrong written and verbal communication skills, including listening, interpretation, and documentation skills/liliExperience motivating self while working independently and also as an effective team member/li/ulPreferred Skills and Qualifications:ulliExperience helping to develop a QA or Support Operations Management program/liliProven experience performing day to day operational support functions within Salesforce/liliExperience with chat bots, knowledge bases, and other tools used for support case deflection/liliEmpathy and ability to identify with a user mindset and understand business needs/liliKnowledge of Environmental Health Safety and/or Sustainability industry and legislation/li/ulCOMPANY DESCRIPTION:VelocityEHSis the largest and fastest growing environmental, health, safety (EHS) and sustainability software company in the world. More than 8 million people rely on our innovative on-demand (cloud-computing technology) safety and compliance management solutions to do their jobs safely and protect the environment.AtVelocityEHS, success is an everyday occurrence. Everyone who walks through our doors has an opportunity to make an impact. Our people make the difference atVelocityEHSndash; that's why we're not just looking for people with the right skills, but for those with the right drive, the right passion and the right character to make our entire team better. We still operate with the same start-up mentality that has made us the leading cloud EHS company, and offer each and every employee the opportunity to grow and reach their full potential.Wersquo;re driven by the work we do to keep others safe, but we also like to have fun while doing it. We believe in producing great results, but also in enjoying the ride. Work-Life balance means two things atVelocityEHSndash; having time for your life outside of work, and taking steps to bring more life into the workplace. Between all the variety of workplace events, volunteer opportunities and other group activities available, we never forget that dynamic people need and deserve a place to work.Finally, we understand that taking care of our customers starts with taking care of our employees. Our benefits include excellent medical and dental plans, matching 401(k) saving plan, generous PTO and more. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. We welcome and encourage diversity in the workplace. We thank you for your interest, however, only those candidates selected for an interview will be contacted.a