Sentinel Support Analyst in Ann Arbor, Michigan
MOTIVATED…..make IT happen!
Sentinel delivers solutions that can efficiently address a range of IT needs – from communications, to data center, to cloud and managed services, which includes our staffing solutions. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Microsoft, Vmware, Dell/EMC, and NetApp. Sentinel services customers both nationally and internationally with primary support operating centers in Chicago, Downers Grove (HQ), and Springfield, IL; Phoenix, AZ.; Ann Arbor, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; Atlanta, GA.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, values a team-oriented culture and rewards based on impact!
If you are Motivated you can join our team and make IT happen! Learn more at www.sentinel.com/careers.
Sentinel is looking for a Data Center Support Analyst to join our team and support the growing portfolio of Managed Services in Michigan. This person will be taking service calls from our clients as well as monitoring their systems through SolarWinds. The ideal candidate should have a strong technical background, structured & organized approach, and be Customer Service oriented. This is a full time opportunity located in Grand Rapids, Ann Arbor or Lansing MI.
3-5 years in a technical support role
Experience working with SolarWinds is a plus
Experience with VMware, Active Directory, Hyper V, and UCS are required
Knowledge of EMC, NetApp, VBlock, Scale IO, HyperFlex is preferred
Exposure to Linux, Nexus and PowerShell would be preferred
The candidate must have a car, as this position requires travel between locations and the transportation of equipment
A valid driver’s license and proof of vehicle insurance will be required
Legally authorized to work in the US without sponsorship
Must be currently working in a similar position
Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR@sentinel.com.
Job ID: 2018-1852
Street: 4220 Varsity Dr. Suite F