ForeSee Results, Inc Sr. Salesforce Business Analyst in Ann Arbor, Michigan

Founded in 2001, ForeSee is the pioneering leader in Voice of Customer (VOC) solutions. More than 2,000 companies worldwide -- in retail, government, financial services, and other industries -- have transformed their customer experience (CX) into a strategic and rigorous business discipline that delivers economic impact. Only ForeSee offers a multi-patented algorithmic approach to CX measurement, access to an unmatched 175 million benchmarked experiences, and actionable insights from a team of 200 expert analysts that give certainty to CX improvements.ForeSee is in a period of rapid growth and is investing heavily in engineering, sales, and marketing to meet the evolving needs of our clients. The company offers competitive compensation and benefits packages and a culture that values respect, transparency, humility, unity, passion, and brilliance. A subsidiary of Answers Corporation, ForeSee is headquartered in Ann Arbor, MI and has offices in San Francisco, New York, St. Louis, Cleveland, Vancouver, and London.SummaryForeSee is looking for a MVP Salesforce Administrator to help us enhance our Customer Relationship Management Systems. You will be a key player in the support of Strategic Operations. You will be working with a team with a primary focus on helping make the instance of Salesforce the sole source for all customer information needed by users from various areas of the business. Integrity of information, continuous improvement, and ease of use for our employees and customers are top priorities. At ForeSee, Salesforce is used across entire organization for client engagement model: Professional Services, Deployment, Sales and Finance and it's an integral part of our company. The Salesforce Administrator reports to the Senior Director of Operations and works closely with cross-functional team members. The Salesforce Administrator will possess both strategic and tactical Salesforce skills to understand how changes may impact the entire user universe and then develop, test, and deploy solutions while applying best practices.Job Responsibilities:•Support users across multiple organizations (Sales, Sales Operations, Marketing, Support, Finance, and Professional Services).•Collaborate with business users to identify opportunities to further utilize Salesforce.com/ AppExchange to achieve business goals.•Collaborate with business users and units on the features they want to see developed and implemented to better improve their Salesforce.com user experience.•Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements.•Participate in the design of data integration to connect Salesforce.com and other systems.•Interface with vendor partners and design optimal solutions for integration with Salesforce.com.•Manage Salesforce integrations with products such as HubSpot, DocuSign, Einstein Analytics, CPQ, and Financial Force PSA.•Develop, maintain, and perform processes to continuously monitor data quality and integrity in platform applications.•Document changes to the design and implementation of Salesforce.com.•Research new releases of Salesforce.com and understand how they impact our organization.•Implement the latest Salesforce features to ensure we are taking full advantage of offerings.•Determine plan and timeline for implementation of approved Change Management cases.•Lead meetings to revisit application success factors and ensure incorporation of additional user requirements.•Use root cause analysis and troubleshooting skills to resolve functional and technical issues.•Develop, run, update, and export Salesforce.com reports, analytics, and dashboards to support