Thomson Reuters Tax and Accounting Inc. Senior Business Analyst in Ann Arbor, Michigan

Job DescriptionWe are currently seeking a Senior Business Analyst to join our Management Information Systems team in Ann Arbor, MI. The MIS team maintains and develops enhancements for the company-wide enterprise management system, CRM tool, and other applications.The Senior Business Analyst will provide analysis and software quality assurance for MIS applications including the internally developed EMS, Flash, IT+ and portions of CS Web applications. This position requires an individual who can successfully work in a dynamic environment where priorities change based on the most current business needs. The assignments are deadline driven and require an individual to be able to communicate problems, concerns, and risks in a timely and clear fashion in order to minimize project risks. In this position the Senior Business Analyst will interact with the business team customers and also with the rest of the MIS team who are implementing and maintaining those features.JOB RESPONSIBILITIES:•Lead, coordinate, or participate in the requirements gathering and analysis for MIS projects and release items•Perform General Acceptance Testing, including:•Strive to understand the business goals of the project to ensure customer expectations are met•Creation of test plans•Creation of test cases•Documentation of test results based on achievement of business requirements, issues found, and desired enhancements•Record and document issues found during testing and assist in the prioritization of open issues•Work with developers and DBAs to identify a resolution for open issues•Communicate critical issues found to MIS management in a timely fashion•Coordinate and organize user testing, demonstrations and documentation•Coordinate documentation of functional requirements related to MIS applications•Lead project development teams•As a member of the operational support team provide rapid response and issue resolution to the business teams for production issues•Perform work on special BA projects as assigned - for example: automated testing, system documentation, user demonstrations, dry run testing, etc.•Continue to refine knowledge in all MIS-supported systems to gain a more well-rounded understanding of overall company processes•Take input from Lead and appropriately and accurately apply comments/feedback•Consistently deliver high-quality services to our client•Assists in the facilitation of team and customer meetings•Ability to communicate difficult/sensitive information tactfully to customers and the MIS teamREQUIRED LEADERSHIP:•Generate enthusiasm among team members•Proactively seeks opportunities to serve in leadership roles and ability to mentor others•Challenges others to develop as leaders while serving as a role model for the team•Facilitates effective team interaction•Ability to acknowledge and demonstrate appreciation for team member's contributionsREQUIRED EDUCATION:•Bachelor's Degree or equivalent years of experience•Required Experience•2+ years technical experience in one or both of the following:•Tax Accounting - Professional MIS Applications (EMS, Flash, IT+ portions of CS Web)•OR experience utilizing other Order to Cash, Customer Relationship Management and similar enterprise applications•2+ years providing exemplary service and support to internal or external customersREQUIRED KNOWLEDGE/SKILLS/EXPERIENCE:•Excellent written and verbal communication skills (