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Trinity Health - IHA Quality Project Manager II in Ann Arbor, Michigan


This position provides project management within the Quality and Performance Improvement Department with a focus on internal and external projects associated with quality, utilization, population health and contracting. Project management support includes: identifying process improvements, operation performance monitoring, timeline management, resource allocation and information management.


  • Prepares and presents new projects that are clear and well-structured.

  • Identifies new project and existing project needs.

  • Plans, conducts, and manages multiple projects and assignments.

  • Manages communications. (Manages relationships and expectations throughout the project.)

  • Confirms work in process and final product through informal and formal reviews and approvals.

  • Reviews business processes as appropriate to guide project management and development.

  • Develops implementation strategies and training plans for projects.

  • Defines and develops standards for project management tools.

  • Analyzes, prepares, and presents graphical representations relating to project status and interpret findings.

  • Updates and monitors project plans on regular basis.

  • Participates in the planning and activation of new projects including tracking, team identification, change management and report monitoring.

  • Effectively manages meetings, agendas, outcomes, follow-ups and minutes process.

  • Proactively identifies and raises issues; makes recommendations.

  • Provides guidance for analytic and data analysis to support project.

  • Leads special projects as needed.


  • Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement

  • Must be able to work effectively as a member of the Quality and Performance Improvement team.

  • Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.

  • Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA’s Employee Handbook.

  • Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems.

  • Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.

  • Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.

  • Uses resources efficiently.

  • If applicable, responsible for ongoing professional development – maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.


Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.


EDUCATION: Bachelor’s Degree in business or health care or an equivalent combination of education and experience.


MINIMUM EXPERIENCE: Previous experience working with Project Management tools and applications and presenting complex analyses.


  • Knowledge of industry-appropriate terms generally used in project management.

  • Proficient at data analysis.

  • Ability to manage projects with general direction with a moderate degree of ambiguity.

  • Ability to manage multiple projects simultaneously.

  • Ability to identify key contacts for project success.

  • Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to write understandable and unambiguous projects.

  • Ability to facilitate a group discussion and effectively manage meetings, either in-person or virtual.

  • Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical and Quality situations.

  • Demonstrated ability to exercise sound judgement, trouble-shooting and problem-solving skills, i.e. identifying complex problems, reviewing options and making appropriate recommendations based on the business case presented.

  • Ability to reconcile differing points of view and influence others to reach consensus on difficult project issues.

  • High-level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records/templates, EPIC, Microsoft Office (Excel, Access, Outlook, Word, PowerPoint), email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job. Ability to work with new applications, including vendor software, understanding of terminology and processes utilized to enhance and maintain reporting.

  • Ability to work independently and collaboratively in a team-oriented environment as a member of the Quality and Performance Improvement team. Possesses courteous and friendly demeanor.

  • Ability to work effectively with various levels of organizational members and diverse populations including IHA staff and management, senior management group, site medical directors, division heads, providers, patients, family members, outside customers, vendors, hospitals and community groups.

  • Ability to cross-train in other areas of practice/department in order to achieve smooth flow of all operations.

  • Ability to perform mathematical calculations needed during the course of performing basic job duties.

  • Knowledge of the compliance aspects of clinical care, patient privacy and best practices in medical office operations.

  • Willing to gain an overall understanding of IHA structure and work flow processes throughout the organization and ability to provide analytic support for the company structure.

  • Ability to handle patient and organizational information in a confidential manner.

  • Ability to drive to other office/practice sites and meeting and training locations.

  • Successful completion of IHA competency-based program within introductory and training period.


  • Physical activity that often requires keyboarding, phone work and charting.

  • Physical activity that often requires time working on a computer.

  • Physical activity that occasionally requires lifting up to 20 lbs.

  • Physical activity that sometimes requires walking, bending, stooping, reaching, climbing, kneeling and/or twisting.

  • Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.

  • Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

  • Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.


This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible. This position requires significant interaction with people, which can be stressful and result in competing priorities.