IHA Health Services Corp PC Technician I in Ann Arbor, Michigan

Job Details:

Associate's Degree 1 - 3 years of experience required

**_POSITION DESCRIPTION:

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Performs user support, maintenance, training, installation, and project coordination, as required in the support of assigned systems. Responsibilities include: PC setup, application implementation and rollout; software maintenance; primary contact for hardware and software related issues, concerns, and enhancement requests.

**_ESSENTIAL JOB FUNCTIONS:

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  1. Researches, evaluates, installs, configures, and troubleshoots all hardware peripherals, as well as equipment necessary to meet integrated systems objectives.

  2. Defines and takes proactive steps necessary to avoid problems and minimize or eliminate system downtime, such as applying necessary patches, service packs, program upgrades or configuration changes.

  3. Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational problems as the primary technical support to users of IHA systems

  4. Develops and implements various training and instructional programs for users on the operating systems, networking, applications, and databases, as necessary to meet integrated systems objectives.

  5. Works closely with IT Management regarding hardware and network support necessary for software applications, installs new software as directed.

  6. Moves IT equipment as needed and ensures that all information delivered to offices, administration, and Business Services is accurate, timely and complete.

  7. Works with IT Management and IHA Compliance Officer on HIPAA compliance pertaining to software information services.

  8. Communicates effectively with IHA personnel to ensure coordinated efforts regarding system changes and issues.

  9. May lead or guide the work of other staff engaged in similar functions._


  1. Performs other duties as assigned._

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**_ORGANIZATIONAL EXPECTATIONS:

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  1. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement

  2. Must be able to work effectively as a member of the IT Service Delivery team.

  3. Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.

  4. Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook.

  5. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems

  6. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines

  7. Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences._


  1. Uses resources efficiently._

  1. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

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**_MEASURED BY:

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Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

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**_ESSENTIAL QUALIFICATIONS:

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EDUCATION: Associate's Degree (preferably in Computer Science)

CREDENTIALS/LICENSURE: None

MINIMUM EXPERIENCE: 2+ years of experience in an IT support position

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**_POSITION REQUIREMENTS (ABILITIES & SKILLS):

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  1. Broad knowledge of state-of-the-art technology, multi-level computer systems, applications, and/or equipment.

  2. Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to communicate technical information to non-technical personnel.

  3. Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.

  4. Ability to work effectively with various levels of organizational members and vendors.

  5. Good organizational and time management skills to effectively juggle multiple priorities and time constraints related to system support, upgrades and implementations.

  6. Ability to exercise sound judgement and problem-solving skills, specifically as it relates to resolving IT issues.

  7. Ability to handle IHA staff and organizational information in a confidential manner.

  8. Successful completion of IHA competency-based program within introductory and training period.

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**_MINIMUM PHYSICAL EXPECTATIONS:

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  1. Physical activity that often requires keyboarding and phone work.

  2. Physical activity that often requires extensive time working on a computer.

  3. Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.

  4. Physical activity that sometimes requires lifting, pushing and/or pulling under 50 lbs.

  5. Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.

  6. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

  7. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

  8. Requires the ability to drive to office sites.

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MINIMUM ENVIRONMENTAL EXPECTATIONS_:


This job operates in a typical office environment which involves frequent interruptions and significant interaction with people which can be stressful at times.

Category: Information Services

Facility: IHA Administration

Department: Information Services

Schedule: Full Time

Hours: 40 Hours