ProQuest Metadata Librarian - Cataloging in Ann Arbor, Michigan
Duties and Responsibilities:
Drives scope and timeliness of the metadata and content tracked in knowledgebases and systems.
Ensures the quality and breadth of knowledgebases and content ecosystem; accurately adding new metadata and content, validating the correctness of metadata and content updates, running various quality control reports, creating system rules to manage issues associated with the metadata and content through update cycles.
Demonstrates customer focus by timely analyzing and resolving errors and incidents reported by clients, Library Support, and/or providers.
Develops and maintains relationships with both key content and metadata providers and clients to support proactive identification of improvements for department processes and systems.
Assists with maintaining the department documentation and training manuals, including identifying best practices and championing improvements associated with management of workflow.
Responsible for contributing to data management requirements and specifications that support organizational initiatives.
May provide the following: training to new Metadata Librarians, Customer Experience, and Sales; help identifying new strategies to improve content and metadata acquisition and integration workflow; assistance to senior members of the team on projects; ideas for new internal tools or improvements to existing ones; representation to the industry, developing relationships with key industry contacts (publishers, standards committees, and customers).
Master’s degree in related field, such as Library Sciences, plus at least 2 years related experience, or equivalent combination of education and experience.
Knowledgeable of bibliographic metadata standards (e.g., MARC, BIBFRAME, RDA, FRBR) or aspects of electronic resource management within a library setting.
Demonstrated proficiency in managing publication metadata to defined specifications.
Experience working with library industry and other bibliographic databases, and ability to deftly enter and manipulate data within them.
Excellent researching and problem solving skills, including the ability to analyze, compare, evaluate, reconcile and order data.
Experience managing customer relationships and proven customer service focus.
Excellent verbal and written communication skills.
Strong interpersonal skills, with ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships.
Capacity to learn and master new technology and knowledge of Microsoft Office products; strong skills in Excel and Access.
Ability to work independently and take ownership of assigned databases, metadata, and client relationships.
Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provide additional depth and value to the role.
XML, XSLT, Ruby, and/or other programming languages that aid in data manipulation.
Fluency in additional languages other than English.
Other important information about this position:
This position is typically based in a ProQuest office location and may be appropriate for full or partial remote work, subject to approval.
Occasional travel may be required.
This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours.
Every position requires certain physical capabilities. ProQuest seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
The preceding job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide a general overview of the expectations and responsibilities of this position. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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