Job Information
MiHIN IT Support Specialist, II in Ann Arbor, Michigan
Position Purpose
The IT Support Specialist works as part of the Infrastructure team and is responsible for the support, administration, and implementation of the company's desktops, laptops, cloud servers, applications, and cloud networking. The IT Support Specialist also supports the MiHIN help desk, office equipment, wireless network, VOIP phones, and conferencing equipment.
This is a full-time position where days and hours can vary Monday through Friday, 8:00 AM to 8:00 PM.
Duties and responsibilities
Primary job duties and responsibilities:
Manage MiHIN help desk tickets and issues to resolution
Support MiHIN staff computers, equipment, and SaaS solutions
Manage office network, access points, switches, firewalls
Support office phone and video conference systems
Assist IT security team with auditing of numerous systems
Setup, image, and deployment of new computer resources
Monitor performance and troubleshoot problem areas as needed; monitor logs, perform computer and network forensics
Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions
Create and maintain documentation for network configuration, network mapping, processes and service records
Repair and recover from hardware or software failures; coordinate and communicate with impacted parties
Apply OS and application patches and upgrades on a regular basis
Participate in after-hours on-call rotation and after-hours maintenance window activities as needed
Other duties as assigned
Ensure that information that MiHIN produces, maintains, stores, or transmits remains secure through adherence to MiHIN's Security Policies and Procedures
Qualifications
Required qualifications:
Bachelors in an IT/IS discipline or equivalent applicable experience
Ability to work independently as well as part of a team
Ability to solve customer queries
Detailed knowledge of systems support ? administration, configuration, troubleshooting, performance tuning, security and general maintenance of Intel platforms
Experience supporting Windows 7, 8, 10, Mac Operating Systems and Linux
Understanding of Salesforce CRM application for ticket management
Patching and updating of numerous systems
Symantec Anti-Virus
Experience supporting iOS, Android, and Windows phones
Wireless networks
Preferred qualifications:
AWS cloud console management, AMI deployment, S3, and EBS experience
Familiarity with server virtualization
Linux experience
Bash or Shell scripting experience
Network troubleshooting ability
Ability to write SQL queries
Backup and recovery strategies and technologies
Network and security concepts and technologies
Understanding of healthcare and HIPAA requirements
HL7 and LLP experience