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Llamasoft, Inc Customer Operations Technician in Ann Arbor, Michigan

divAre you looking for a stimulating company atmosphere where your efforts will have a significant impact on redefining the supply chain analytics market to fuel our company's success? We're driven by people who have a passion for technology and innovation; we are a fun, results-driven company that thrives on delivering value to customers and making a difference in the world leveraging our solutions. If this sounds like you, come join our herd!At , our mission is to elevate lives and organizations through the science of smarter decision-making. Powered by AI and advanced analytics, our enterprise decision platform enables business leaders to solve problems in new ways and make smarter decisions faster as their business and operating models change. We are pioneering the use of a true digital twin of the extended supply chain combined with our powerful algorithms and deep supply chain, data engineering, AI and operational expertise. LLamasoft deploys decision solutions through enterprise ready apps, custom apps, and an extensible no-code App Studio.uThe Role: /uAs the Support Operations Tech at LLamasoft, you will be responsible for managing, tracking, and distributing customer and user licenses for LLamasoft's suite of supply chain design products. You will work closely with our clients to assist and troubleshoot software installations and license activations to ensure a good start with their user experience. You may also manage, order, and process licenses for our third-party vendor solutions.The Support Operations Technician is our entry level position on the Support Operations Team. The goal for the Tech is to learn, understand and provide exceptional Customer Service to both to our internal and external user base. The responsibilities include, but are not limited, to those below.uResponsibilities:/uulliReports to Customer Operations Manager/liliAssists internal users and external customers with installation, support, and license deployment/liliCreates and maintains user, software, and troubleshooting documentation/lili class="Default"Provides first tier help desk support in customer installation troubleshooting of product offering/liliWorks closely with internal departments on sending out software trial requests/liliManages, tracks, and issues licenses for new purchases, renewals, partner projects, training, etc./li/uluQualifications: /uulli class="Default"Associate's degree or related technical experience./lili class="Default"1-3 years of experience in IT or related customer service industry/lili class="Default"Knowledge of information technology and IT products/lili class="Default"Excellent written and verbal communication skills/lili class="Default"Excellent organization skills and the ability to work on multiple tasks simultaneously/lili class="Default"A strong work ethic, coupled with a sense of responsibility and a "do what it takes to get the job done" attitude/lili class="Default"Microsoft Office Product Experience/lili class="Default"Ability to work as a team and work independently/lili class="Default"Experience with configuring/supporting windows software and hardware/li/uluPreferred Additional Skills: /uulli class="Default"Experience in Help Desks and/or Support Centers/liliExperience with Salesforce.com CRM/liliUnderstands supply chain fundamentals/li/uluAbout LLamasoft/uOver rely on LLamasoft to design operational strategies to achieve profitability a