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Cisco Applications Engineer - Duo Security in Ann Arbor, Michigan

Application Engineer, Systems Administrator - Device Health

Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

Duo’s mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

We’re a diverse crew of makers and builders, skaters and coders, filmmakers and DJs, teachers and students brought together by a shared belief in adding value to the world. This diversity allows us to bring an empathetic approach to solve some of the most complex global business and security challenges faced today.

What you’ll do…

As an Application Engineer on the Device Health team, you will work on our Duo desktop application. This application helps people throughout the world keep their computers safe. You’ll be working with a team to build a multi-faceted product on Windows, MacOS, Linux paired with a Python backend service. This is a new product initiative with significant greenfield opportunities. You will help us maintain, test, document, and investigate new features and customer issues.

We emphasize software craftsmanship and apply it to our development practices. You will collaborate on technical direction, review documentation, and be an owner over the quality of our software.

Skills you have…


Deploy and maintain IT infrastructure *

Deploy and maintain servers in a cloud hosted environment *

Worked with multiple teams to successfully complete a large project *

Able to set up, deploy, and manage Windows and Mac devices *

Able to test, document, and deploy Windows/Mac applications *

Worked with customers/clients to investigate, debug, solve, and document issues *

You strive to make products simple to understand and easy to implement *

You seek, appreciate, and can act-upon user feedback

Even better if...


You have experience communicating with external partners *

You’re able to set up, deploy, and manage Linux devices *

You’re always up-to-date on tech news and various software releases *

You have experience in a customer-facing support role *

You have experience as a Windows systems administrator *

Leverage source control to maintain projects *

Have scripting or coding experience *

You have a solid understanding of security best-practices

3 Reasons why you should apply…


You thrive having the autonomy to operate in a meaningful problem space solving real problems for real people. *

You work best in teams of high-performers who are passionate about a common goal. *

You revel in the opportunity to do it all; from desktop to web, to production!

This job may not be for you if…


You only work alone and aren't willing to mentor and be mentored. *

You lack a real passion for high-quality secure software that is backed by an equally mature approach to testing. *

You stress under the ambiguity of a problem and default to others to provide you with the answers. *

Your first instinct is to point out why something can’t be done rather than focusing on what the customer problem is. *

You tire at the thought of a steady, deliberate pace in both a product and company.

Does this sound like it was written for you? Excellent! Please apply and let’s explore this together.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.