Ashcom Technologies, Inc. Application Development and Support Manager in Ann Arbor, Michigan

Ashcom Technologies Inc. is a premier developer of business system software and related mobile and Web technology solutions servicing a variety of industries. Ashcom is currently seeking an Application Development and Support Manager to join our growing, fast-paced company. Responsibilities of this position include the following: ulliCoordinates interdepartmental relations by scheduling, coaching, and coordinating employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing employee responsibilities; enforcing policies and procedures/liliAbility to: Manage complex projects and teams; communicate technical/complex information both verbally and in writing; analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels/liliAchieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change/liliDetermines customer service requirements by maintaining contact with customers; visiting operational environments; conducting customer surveys/liliImproves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes/liliRecommends approaches to users and team for solving business problems, defines systems requirements and functional specifications, designs, codes, develops test plans, tests, documents systems and advises users on systems use/liliCollaborate on program specifications or list of functional requirements for a system change/liliActs as part of the working Application Development team by, coding programs, develops test scripts, reviews test results and claiming projects/liliTypical projects include design, development, implementation and maintenance of a series of programs, a subsystem, revision or enhancement of a current system/liliWrites documentation or prepares help screens for users, operations and future program maintenance/liliWorks normal working hours but is responsible for managing projects and/or employees which whom may work during evening, weekend, and holiday hours. Travel may be required for training, Onsite or In House and possible Onsite presentations. Incumbent is continuously faced with a number of projects considered to be high priority. Project work must continue while assuring that day-to-day operations continue and technical problems are resolved/li/ul